Refund & Cancellation Policy

1. Seven-day refund right on subscription services

Where we collect a payment for any subscription service, you have the right to request a full refund within 7 calendar days of the date the payment was taken.

Send the request from your registered email address to support@ashash.com, or open a ticket from your dashboard. Once approved, the refund is issued to the original payment method and the subscription is cancelled with no further charges.

Requests made after the 7-day period are treated as a cancellation: the service stays active until the end of the paid period and is not renewed.

2. How refunds are paid

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

Refunds are issued in the original transaction currency (AED or SAR). Where your issuing bank converted the currency, the amount you receive may differ slightly due to their exchange rate.

3. When a refund is granted

A refund is granted where: the wrong service or product was provided by us; the service is defective or was not delivered; you were charged in error or more than once; or a subscription refund is requested within the 7-day period above.

Fees already paid to third parties on a completed transaction — such as card scheme, interchange and acquiring costs — are not recoverable and are excluded from the refunded amount, where applicable. The refundable amount is always shown before the refund is confirmed.

4. Cancellation policy

You may cancel a subscription at any time from your dashboard, or by writing to us. Cancellation takes effect at the end of the current billing period, and the service remains available until that date.

A one-off service that has not yet started may be cancelled and refunded in full. A service already in progress is refunded pro rata for the part not yet delivered.

Account opening and regulatory onboarding fees cover work already performed and are non-refundable once compliance review has started, except where the 7-day subscription right applies.

5. Payment confirmation

Immediately after a successful payment, a confirmation and receipt are shown on screen and sent to your registered email address, normally within a few minutes and no later than 24 hours.

Every receipt and invoice is also available at any time in your dashboard under Billing, with the reference ID for the transaction.

6. Disputes

If you believe a charge is incorrect, contact us first at support@ashash.com — most cases are resolved within two business days. You retain the right to raise a dispute with your card issuer.